To return a Pacific Paradise Apparel product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Since all garments are made on-demand when they are ordered, we do not keep inventory of printed items. Therefore, only defective items can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Due to the nature of custom made items, returns/exchanges cannot be made due to incorrect sizing or fit. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: Items cannot be returned for refund. Defective items will be replaced, or on occasion store credit may be issued. All defective items that need to be replaced must be returned.
Returns for exchange or store credit: Must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Pacific Paradise Apparel - Returns
9360 Activity Rd., Ste. K